Generally, returns or exchanges of products are only permitted in the following cases:
The product was damaged during delivery.
Product defect or damage
Order delivered to incorrect address
If the order was delivered to an incorrect address due to an error on our part.
Due to constantly changing inventory throughout the day, we cannot guarantee that all products will be available immediately.
If the requested product is unavailable, the customer will be contacted and informed, and will have the option to:
If the customer does not respond within 24 hours of being contacted, Annie and Danny have the right to cancel the order.
In order to ensure the safety and quality of our products , chocolate is considered a sensitive product that cannot be replaced or returned after it has been delivered to the customer .
In the event of any error in the application, compensation will be provided through a new application in accordance with the approved policy .
All orders are transported carefully and professionally, using appropriate cooling methods to ensure that the products arrive in the best possible quality.
Generally, orders are processed and delivered within 50 to 75 minutes .
Delivery may take longer in some cases beyond our control, such as:
We always strive to ensure your order arrives in the best quality and as quickly as possible .